Delivery and payment methods

 

PAYMENTS

The prices displayed are valid and inclusive of I.V.A. , containers, packaging.

Payment can be made online using one of the Affiliated Credit Cards: Visa, CartaSi, MasterCard, American Express, Diners for the rest of the world.

The credit card is charged only upon confirmation of the order.

Those obliged to request an invoice must request it at the time of ordering, by completing the appropriate form at the time of the order.

 

PRICES, SHIPPING COSTS AND PAYMENTS

All sales prices of the products displayed and indicated on the website Oliocru.it constitute an offer to the public, are expressed in EURO and include VAT.

OlioCru srl reserves the right to change the prices published on the website Oliocru.it at any time. The prices of the products published from time to time cancel and replace the previous ones.

Shipping costs are as follows:

 

Italy (excluding Calabria, Sicily, Sardinia):

For orders up to 1 KG: 6€

For orders from 1 KG to 2KG: €10

For orders over 2 KG: €15

For orders over €149.00 free shipping;

 

Italy (Calabria, Sicily, Sardinia):

Single fee: €15

For orders over €149.00 free shipping;

 

Austria, Germany:

For orders up to 1 KG: €7

For orders from 1 KG to 2KG: €10

For orders over 2 KG: €15

For orders over €149.00 free shipping;

 

France, Belgium, Luxembourg, Holland:

For orders up to 1 KG: €9

For orders from 1 KG to 2KG: €11

For orders over 2 KG: €15

For orders over €149.00 free shipping;

 

Spain, Denmark:

For orders up to 1 KG: €10

For orders from 1 KG to 2KG: €102

For orders over 2 KG: €15

For orders over €149.00 free shipping;

 

United Kingdom:

For orders up to 1 KG: €12

For orders from 1 KG to 2KG: €13

For orders over 2 KG: €15

For orders over €149.00 free shipping;

 

Greece, Balearic Islands:

Flat fee: €20

For orders over €149.00 free shipping;

 

Zone 1 (Bulgaria, Croatia, Estonia, Finland, Ireland, Latvia, Lithuania, Monaco, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden, Hungary)

Flat fee: €15

For orders over €149.00 free shipping;

 

Zone 2 (Switzerland, Norway): €60.00;

 

India: €220.00

 

Rest of the world by weight:

From 15 to 20 KG: €155.00

From 12 to 15 KG: €130.00

From 10 to 12 KG: €110.00

From 7 to 10 KG: €99.00

From 5 to 7 KG: €75.00

From 0 to 5 KG: €65.00

 
DELIVERY
OlioCru srl delivers directly to the address indicated by the customers by express courier; the ordered goods therefore travel completely at the risk of OlioCru srl therefore no complaints will be accepted unless upon receipt of the goods by marking any anomaly on the courier’s delivery document. Depending on the area of destination of the goods, deliveries may take place in a period of time that varies (for Italy) from 5 to 10 working days, barring setbacks.
 
UNAVAILABILITY OF PRODUCTS
If the products ordered are currently unavailable, we will promptly inform the Customer, agreeing on the delivery methods of what is available and any changes to the final sale price.
 
WITHDRAWAL
The Customer, pursuant to Legislative Decree 06/09/05 No. 206, has the right to withdraw from the Contract and return the goods within 10 days of receipt, giving notice to:
 
OlioCru srl
Via Maso Belli, 1/B – 38066 Riva del Garda (TN) Italy
 
or by writing to [email protected].
It will be the company’s responsibility to refund the amount paid within 10 days of their return, except for shipping costs.
OlioCru srl produces extra virgin olive oil with care and passion, as well as love for their land, and wants the consumer to be able to rejoice in tasting this precious product of excellence.
Therefore, report any problem or perplexity to us and we will be happy to listen to you to provide all the information you wish to obtain, solving any non-compliance in the best possible way.
 
COMPLAINTS
For any report, complaint or request for information, it is possible to directly contact the e-mail [email protected] quoting the order number assigned at the conclusion of the order and indicated in the order confirmation sent by e-mail.
 
PROTECTION OF MINORS
Children under the age of 18 are not authorized to send purchases via the online order form without the knowledge of an adult family member.